Customer Care

Shipping & Delivery

Your item(s) will be shipped within 24 hours once payment is received. Delivery time depends on the mode of shipment.

AM MAIL BY SINGPOST (3 - 4 days)

Local shipping is S$2 (Recommended Option). The parcel will be dispatched to your letterbox via SingPost in 3 - 4 working days. If your letterbox is full, the postman will deliver to your address and will leave a delivery advice if no one is in. 

SMARTPAC SERVICE BY SINGPOST (2 - 3 days)

The courier fee is S$3.50 for delivery to your doorstep. Your order will take 2 to 3 days to reach you. This option has a tracking service. An additional charge is levied for re-delivery if no one is present to receive the package. Please provide your contact number under the address selected upon checkout in case the delivery man requires it.

FREE SHIPPING

For LOCAL orders, the shipping fee is WAIVED for purchases exceeding $60 in a single receipt. 

For INTERNATIONAL orders, the shipping fee is WAIVED for purchases exceeding $150 in a single receipt. Shipping is by Registered Airmail. 

COLLECTION AT OUR STORES

We do not offer collection at our store for orders placed online at the moment.

BUYING AT OUR STORES

We recommend that you call the store prior to your visit to confirm that the product is in-stock.

Return Policy

We accept returned items in the original unused condition within 30 days of the receipt of your order. To return an item, please email us at hello@newman.sg with your name, order number, and the reason for the product return. Your refund will be processed in 5 -7 business days once the items are received by us.

We are not responsible for packages lost during the return shipment. SingPost or the international courier will have a limited liability policy. Hence, we recommend you use a mailing option with a tracking service.  For further questions, please email us at hello@newman.sg.

International Orders

We accept international orders at these flat rates for up to 2 products:

SGD $5 for orders within Asia  

SGD $10 for other regions.

Email Notification

Please check your spam folder if you are not receiving any email notification from us.